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1st Line IT Support - Nights!

Location: Swindon, Wiltshire, England
Type: Temporary
Salary: GBP10 - 10 per Hour
Benefits: Free parking, holiday, pension after qualifying period
Job Ref: SWME357A
Posted: 05/01/2021Apply Now

Job Description

Do you have some IT Support or mobile phone support experience?

Have you worked in a retail phone store or worked for a mobile company in a support capacity or helped with 1st line customer queries of an IT nature?

Working on behalf of a major Global client, you will be offering support to their Australian customers regarding their mobile phones.  Queries may be regarding the Sim, top up service, account details, setting up of direct debits or how to change the display, switch the mobile on or off, change the time/date and etc.

You will be speaking to the customers, over the telephone and entering the information onto the database and finding out the information to relay to the customer. 

The hours are 11pm to 9.30am  to start some flexibility will be needed.  The call centre is open 7 days a week, 375 days per annum so you work will be on a shift basis and will be including some weekends.

£9.74 per hour, free parking, holiday pay and contributory pension scheme after qualifying period.

There is a possibility that some positions may become permanent if you are interested in both temporary and permanent work.

For this position you will have:

A good understanding of IT and, ideally, worked on 1st line support or mobile phones.

Excellent customer service experience ideally call centre background

Excellent data entry skills 

Thrive on sorting out issues and giving customers an exemplary service

A keen interest in technology

 

 
Apply Now