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Customer Service Advisor - Technical

Location: Swindon, Gloucestershire, England
Type: Permanent
Salary: GBP20000 - 20000 per Annum
Benefits: Excellent Benefits
Job Ref: SWME000056
Posted: 15/01/2021Apply Now

Job Description

We are looking for a Customer Service Advisor (Technical) to join this expanding and well established Company in Swindon. The role offers a really friendly and open office environment, free parking and salary is £20,000 per annum, free parking, 25 days holiday, contributory pension with development opportunities.

This role requires you to provide customer service and advice to customers on technical and software relating to the company’s products, liaising with internal and external partners to meet the customer’s needs. You will need to take responsibility for the resolution on the customer queries from start to finish and be able to use the company’s processes (including the configuration of devises) to ensure successful outcomes.

As an experienced Customer Service advisor you will need to have:

• Good all round IT skills including Microsoft packages

• Ability to communicate effectively

• Motivated and flexible individual who is able to work to deadlines when under pressure

• Ability to work on one’s own initiative as well as being part of an effective team

• Ability and willingness to adapt and learn new technologies

• Ability to deliver all customer requirements, including documentation and support

• Have a methodical approach to work, focusing on accuracy and attention to detail

• Flexible in approach and willing to work overtime as required

• Have experience of customer facing skills would be an advantage

If you would like to join a well-established company then we want to hear from you. Please send your CV via this job board in the first instance or contact Wise employment Swindon for more details.

Apply Now